药房双语标识

上海医药商业行业协会

零售药房双语标识

第一类 必备双语标识

一、警示语

1. 处方药：凭医师处方销售、购买和使用！

Prescription drugs: sale, purchase and use according to physicion’s Prescription

2. 非处方药：请仔细阅读药品使用说明书并按说明使用或在药师指导下购买和使用！

OTC: Please carefully read the insert and follow it or to purchase and use under the guidance of the pharmacist.

3. 为了您的用药安全，请您在购买处方药时留下您的姓名和联系方式。

For your safety, please leave your name and contact information when you purchase prescription drugs.

4. 亲爱的顾客：找零请当面点清，离柜概不负责。谢谢你的配合！

Dear Customer: count the change on the spot, and we won’t be responsible

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for it once leaving the count. Thank you for your cooperation!

二、标示牌

1. 药品柜、药品区 Medicine cabinet, Medicine area

2. 非药品柜、非药品区 Non-medicine cabinet, Non-medicine area

3. 禁止吸烟 No-smoking

4. 药师咨询台 Pharmacist Desk

5. 药师不在岗，暂停销售处方药和甲类非处方

The pharmacist isn’t on duty , Purchasing of Prescription drugs and OTC A are suspended.

6. 药品不良反应报告台 Adverse Drug Reaction Reports Count

7. 收银区/收银台 Cashier area / cashier

8. 监督电话 Consumer hotline

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第二类 推荐双语标识

一、分类标识

1.抗微生物药 Antimicrobial medicine

2.解热镇痛、消炎类药 Antipyretic analgesic & anti-inflammatory medicine

3.神经系统用药 Nervous system medicine

4.心脑血管用药 Cardio-Cerebral Vascular medicine

5.呼吸系统用药 Respiratory system medicine

6.消化系统用药 Digestive system medicine

7.激素及内分泌系统用药 Hormones and endocrine system medicine

8.泌尿系统用药 Urologic medicine

9.妇科用药 Gynecologic medicine

10.清热解毒药 Antipyretic and antidote

11.五官用药品 Ophthalmological and Otorhinological medicines

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12.维生素及矿物质 Vitamins and minerals

13.抗感染药品 Anti-infection medicine

14.二类精神药品 class II psychology medicine

15.医疗用毒性药品 Medical Poison medicine

16.其他药品 Other medicine

17.外用药品 Topical medicine

18.内服药品 medicine

19.计生药品 Birth control medicine

20.计生用品 Birth control Necessities

21.拆零药品 bulk medicine

22.参茸 Ginseng antler

23.医疗器械、敷料 Medical device & dressings

24.化妆品 Cosmetics

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25.食品 Food

26.保健食品 Health-care food

27.保健用品 Health-care Products

28.日用百货 General merchandise

二、服务承诺Commitment

1.免费为顾客服药提供茶水 Free drinking water for medicine taking

2.免费为顾客购参切片 Free of Charge for ginseng cutting

3.免费为顾客阅读医药报 Offer medical newspaper for customers

4.免费为顾客测量体温 Take customer's temperature free of charge

5.提供药师用药指导 Pharmacist service on medication guidance

6.实行预约登记 Registration for out-of-stock medicine

三、服务公约 Services Commitment

店堂整洁、礼貌服务 Clean stores, courteous service

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佩证上岗、仪表端庄 Work with certificate, behave with dignity

问病卖药、当好参谋 Check diseases before selling medicines, be patients’ consultant

唱收唱付、规范操作 Speak out when collect and paying money to standardize operation

严格管理、保证质量 Good Management system to guarantee the quality

药学服务公约 Convention on Pharmacy service

指导用药；安全有效合理；Medication guidance on safety, efficacy and

reasonability

规范记录；追踪信息及时；Standardized Records; timely information

tracking

专业服务；为民利民便民。Professional services for customer benefit and

convenience.

四、提示牌

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1.亲爱的顾客：药品是特殊商品，非质量问题一经售出不得退调。谢谢您的支持和配合！ Dear Customer: drugs are a special product , they aren’t subject to any returning and changing once sold out unless quality problem. Thank you for your support and cooperation!

2.药学服务园地 Pharmacy Service Corner

3.不合格药品回收箱 Bins for Non-Conformance Medicines

4.顾客意见薄 Book for Customer Advice

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